What We Do

Our Experience

P&N administers a variety of MDL settlements, notice programs, and projects of varying scopes and sizes across practice areas such as consumer products, false labeling, antitrust, data breach and privacy (e.g., BIPA), environmental class actions and mass torts, pharmaceutical mass torts, and mass actions. In addition to P&N’s direct involvement in administering these projects, our team includes best-in-class talent from the industry in the areas of legal notice, operations, and business development. Together, these professionals have worked on hundreds of settlements spanning over 30 years of combined industry experience.

Funds Disbursed

P&N has disbursed billions in funds during the administration of programs varying in size and scope. These nationwide distributions include governmental programs, disaster recovery projects, mass tort, class action, and mass arbitration settlements.

Claims Processed

P&N has processed over $14 billion in claims nationwide. These include complex claims for historic settlements, large-scale governmental programs, and other class action, mass tort, and mass arbitration settlement programs. P&N always applies stringent quality assurance and quality control standards

P&N’s consultative approach is designed to meet unique challenges and includes custom technology solutions. Our experience, combined with an innovative technology solution, can be a powerful way to meet particular settlement administration objectives. We can also assist with other litigation and advisory services such as subject matter and expert witness testimony, statistical analysis solutions, arbitration and mediation assistance, calculation of damages, and Special Master assistance.
P&N is committed to securing client data and continuously designs engagement tools and policies to help strengthen information security and privacy. Our processes follow industry-accepted standards, any required elements from regulatory bodies or legislation, various state requirements, and vendor best practices. We apply the same requirements delivered through our client engagements to our internal processes. Our work product has been reviewed, tested, and accepted by regulatory bodies and government entities such as OCR, FFIEC, and CUNA.
While effective claims administration protocols include fraud detection and prevention, mechanisms that combat waste and abuse from legitimate, non-fraudulent sources are just as critical. P&N uses a variety of techniques to prevent and deter fraud as well as to monitor areas that are at high risk for wasteful and abusive claims activity.

Quality Control

P&N leverages the following key claims administration components to deliver a streamlined, cost-efficient, and effective result for each project:

Resource Consistency & Training

A large, diverse professional workforce provides organic scalability with retained process knowledge and consistency of execution and deliverables.
Data Validation

Our claims platform is proactive in minimizing claim deficiencies, duplication, and anomalies that require the dedication of resources and expenses throughout the claims process.
Segregation of Duties

P&N’s diverse and scalable workforce allows each high-risk component of the claims life cycle to be performed by a team member specializing in the relevant professional area.
Technology & Software Analysis Tools

P&N leverages modern analysis resources to detect, research, and address duplicate or potentially fraudulent claim submissions and report our findings as appropriate.
Internal Controls

We collaborate with P&N’s Certified Internal Audit (CIA) and other control and risk advisory professionals to design data management and processing protocols for high-risk projects and data sets.

P&N’s Role in Notable Cases

Our settlement administration history includes extremely complex mass torts and settlements. These examples demonstrate the depth of experience you can expect from P&N when administering settlements with complexity:

Testosterone Replacement Therapy Products Liability Litigation (MDL 2545)

P&N provides claims administration services related to custom technology development, project management, and attorney communications support. In coordination with the Court-appointed Special Master, Randi S. Ellis, P&N has developed secure, customized, web-based technology applications that are the framework for claim filing and document management efforts for over 130 participating law firms. Our claims platform also serves as the central repository for personal injury claims adjudication and allocation functions of the Special Master.

E.I. du Pont de Nemours and Company C8 Personal Injury Litigation

P&N developed a secure, customized, web-based database application that served as the framework for claim filing and document management efforts for approximately 3,700 personal injury claims. In cooperation with the Special Master, Daniel J. Balhoff, P&N also provided project management services to facilitate the logistics of the claims process life cycle. Our claims database technology also served as the central repository for claims determinations and allocation reporting to the Plaintiff Steering Committee and Lien Resolution Administrator.

Oil Spill by the Oil Rig “Deepwater Horizon” in the Gulf of Mexico

P&N was approved by the United States District Court for the Eastern District of Louisiana to process business economic loss and seafood harvester claims within the Deepwater Horizon Economic and Property Damages Settlement. P&N participated in determining over $1 billion in eligible claims within the first six months of the program and $10 billion to date. P&N committed a team of 400+ accounting and finance professionals to the effort, providing claim eligibility review, economic damages calculations, and claimant communications for over 100,000 businesses and seafood harvesters.

Cathode Ray Tube (CRT) Antitrust Litigation

In cooperation with our project partner, The Notice Company, Inc., P&N performs claims administration services for indirect purchaser class action settlements in this multidistrict litigation totaling over $547 billion to date. The scope of P&N’s services includes custom website and database application development and maintenance, data acquisition and management, claims processing and validation, claims deficiency and audit processing, quality control and fraud monitoring, custom reporting, call center support, claimant communications, and claim allocation determination and distribution.

Administration Services Provided

Pre-Settlement Consulting

Common benefit database/plaintiff and defendant fact sheet exchange portal.
Plaintiff Fact Sheets

Provides both parties with an overview of the case and helps plaintiffs remember and record as many facts as possible.
Claims Administration

End-to-end services necessary for the successful administration of mass tort cases.
Document Management

Mailing, intake, and processing.
Medical Record Review

Review of medical records as part of the award determination process.
Allocation Calculations

Determine claimant award calculation amount while adhering to settlement requirements.
QSF Administration

Establish and maintain a Qualified Settlement Fund and provide necessary accounting functions.
Claimant Disbursements Processing

Services for payments to claimants, law firms, and lien holders.
Custom Portal Development

Organize court-mandated timekeeping and client data utilizing our customizable portal.